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Frequently Asked Questions
How long does shipping take?
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Delivery Time Estimates
Estimated delivery times begin once your order has been shipped:
- United States: 7–15 business days
Please note that delivery times are estimates and may be affected by external factors such as carrier delays, weather conditions, or customs processing.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking information.
Do you ship internationally?
At this time, Olivienne only ships within the United States.
We currently do not offer international shipping outside of the United States.
All orders placed through our website must include a valid shipping address located within the United States.
Can I return my order?
We accept eligible returns according to our Refund Policy. Items must be unused, unworn, and in their original condition.
How do I contact customer support?
You can contact our support team anytime at support@olivienneus.com. We aim to respond within 24 business hours.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible after placing it. Once an order has been processed or shipped, changes may no longer be possible.
support@olivienneus.com
How do I choose the correct size?
We recommend reviewing the size guide available on each product page before placing your order.